Fast, reliable delivery of your digitized files directly to your inbox.
At Sassy Digitizing, we value your time and process your orders with care and efficiency. Once you place your order, we usually begin processing within 1–2 hours. Occasionally, processing may take the full timeframe, so we ask that you allow this duration to help us consistently meet your expectations.
Your embroidery digitizing or vector art order completion time depends on its complexity. Typically, we deliver most orders within a few hours. For complex jacket back designs or large artwork, standard turnaround may extend to 4 to 8 hours depending on stitch count and design complexity. If we expect any delays beyond the stated delivery time, we will notify you immediately with updates and a revised delivery estimate.
We deliver all completed orders electronically to the email you provide. To prevent delays, please ensure your contact information is accurate and up-to-date.
Before sending your order, we perform a thorough quality check. This ensures your design meets our high standards and your specific requirements. We guarantee a ready-to-use product upon delivery.
Our support team assists with order status, delivery timelines, and other inquiries. Contact us anytime through the methods listed on our website, and we will respond promptly.
If you need revisions to your embroidery digitizing or vector art order, please check our Revision Policy. It explains how to request changes and the expected turnaround times.
Sassy Digitizing LLC may update this Delivery Policy to reflect changes in operations or customer feedback. We post all updates on our website, and they take effect immediately.